BCD Group is dedicated to ensuring that its products and services fully meet the requirements of its customers at all times. A key goal of the company is to achieve a high level of client satisfaction at all times. This is driven by our desire to be the preferred supplier of engineering and planning consultancy services throughout New Zealand. BCD Group recognises that the compliance with procedures, QA policies, health and safety requirements, and legal and regulatory requirements are the responsibility of all staff. BCD Group will regularly review and improve on our services to ensure tasks are completed for the benefit of all our clients in the most cost effective and timely manner.
Objectives are set to ensure the requirements of this policy are met and that continual improvement will be determined, maintained, and monitored by the leadership team. The quality policy is communicated and available to all members of the BCD Group team at all times. Training and development is an integral part of the strategy to achieve the objectives. This policy (along with the rest of our Business Management System) is reviewed by management at least annually to ensure success in achieving its aims and to recommend any improvements considered necessary with the objective of continually improving our quality.